Processing Returns
Handle customer returns by looking up the original sale, selecting which items to return, setting each item's condition, and choosing a refund method. Resellable items are automatically added back to your inventory.
Finding the Original Sale
Start a return by searching for the original sale. You can search by invoice number, customer name, or browse recent sales.
Shortcut from Operations
Selecting Return Items
Once you select a sale, choose which items to return. Each item shows the original quantity purchased and lets you specify how many to return.
Returning quantity
Item Condition
For each item being returned, set its condition. This determines whether the item is automatically added back to your inventory.
Non-resellable items are not restocked
Return Details
Fill in the return metadata before processing.
Available return reasons: Changed mind, Wrong item, Defective product, Damaged in transit, Did not match description, Other.
Refund Method
Choose how to issue the refund. You can refund to cash, card, or use the original payment method from the sale.
Original Method
Return Summary
Before processing, review the complete return summary showing items, refund amount, and inventory impact.
Tax on returns
After Processing
Once the return is processed, a confirmation dialog shows the result and next actions.
Return Processed
$34.09
Operations history
Offline Support
Returns work with limited functionality when your device is offline.
- Cached sales
- Recent sales are cached locally for up to 7 days. You can look up and start returns against cached sales even without a network connection.
- Queued returns
- Returns processed offline are queued and automatically synchronized with the server when the connection is restored.
- Limitations
- Offline sale data may not reflect the most recent changes. Sales completed by other team members since the last sync will not appear in the lookup.
Offline notice